Privacy Policy
Effective date: September 2026
1. Data Controller
KARLOWIKARO WEB SL (company number B30439343), C. de Numancia 5, Tetuán, 28039 Madrid, Spain. Email: [email protected]. We are the data controller responsible for your personal data collected through this website.
2. Data We Collect
We collect personal data that you voluntarily provide when using our website, including: name, email address, phone number (optional), and project-related information submitted through our order and support forms. We do not collect payment card data through this website.
3. Purpose and Legal Basis
We process your data to: (a) respond to your enquiries and process your orders (legal basis: performance of a contract / pre-contractual steps); (b) provide customer support (legal basis: legitimate interest); (c) comply with legal obligations (legal basis: legal obligation). We do not use your data for automated decision-making or profiling.
4. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and in any case for a minimum of 5 years to comply with Spanish commercial and tax law obligations.
5. Data Sharing
We do not sell or rent your personal data to third parties. We may share data with trusted service providers (e.g. email hosting, cloud storage) who process data on our behalf under data processing agreements. All processors are GDPR-compliant.
6. International Transfers
Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place in accordance with GDPR Chapter V.
7. Your Rights
Under the GDPR and Spanish data protection law (LOPDGDD), you have the right to: access your personal data; rectify inaccurate data; request erasure; restrict processing; data portability; object to processing. To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.
8. Cookies
This website uses essential cookies required for its operation. We do not use tracking or advertising cookies without your consent. You can manage cookie preferences through your browser settings.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.
11. Contact
For any privacy-related questions or to exercise your rights, contact us at: [email protected] or KARLOWIKARO WEB SL, C. de Numancia 5, Tetuán, 28039 Madrid, Spain.